How long will it take for my order to be delivered?

Please see our International Delivery page for estimated delivery times as these vary widely by destination.

In the event of postage delays, we allow the following timescales to elapse before we can investigate further:
Europe- 21 days
Rest of World- 30 days (Turkey is currently classed within our 30 day timescale)
*Please note- We allow up to 45 days for parcels to reach Russia, Singapore, Hong Kong, Bulgaria and Australia.

If your order has failed to arrive after this time, please contact our Customer Service Team who will investigate further and arrange for a replacement to be sent
{writeArticleCategories}

{writeTagHeader} {writeArticleTags}

{writeRelatedArticlesHeader}{writeRelatedArticles}

You cannot comment on this entry

Most popular FAQs

  1. What do I do if I have not received ... (134016 views)
  2. Will I be charged customs and import charges? (113766 views)
  3. Are there any shipping restrictions on Benefit products? (105680 views)
  4. Do you deliver to my country? (100593 views)
  5. How can I pay for my order? (92283 views)
  6. I have received my item and it is damaged. ... (89530 views)
  7. Are there any shipping restrictions on Paul Mitchell products? ... (84291 views)
  8. Does a value pack count as one item? (54293 views)
  9. Who will deliver my order? (28739 views)
  10. How long will it take for my order to ... (28146 views)

Latest FAQs

  1. Where is my order? (2016-12-15 17:20)
  2. Why cant I add a new payment card? (2016-09-01 12:11)
  3. Why cant I sign into my account? (2016-09-01 12:10)
  4. What is your privacy policy? (2016-09-01 12:04)
  5. Where can I find your Terms and Conditions? (2016-09-01 12:03)